Return
You must send your order back to us without undue delay, and no later than 30 days after you have notified us that you wish to cancel your order. You must bear the direct costs in connection with the return shipment of the item. You bear the risk for the goods from the time of delivery of the goods.
Missing original packaging may constitute a reduction in value, so to be sure of receiving all the money back, it is recommended that the item is returned in original packaging.
Cancellation a part of the order
If you have ordered several items from us, you have the option of returning one or more items, even if they were purchased under one order.
Please note that you will not get the delivery costs back if you regret part of your order.
Goods excluded from the right of withdrawal
In the case of products for intimate use, the right of withdrawal expires for hygienic reasons when the packaging is opened.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you must not take it into actual use.
If the item has been tried on in addition to what is described above, we consider it used, which means that if you cancel the order, you will only get a part or none of the order amount back, depending on the item’s commercial value.
Refund of the purchase amount
If you regret your order, you will get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a different form of delivery than the cheapest form of standard delivery that we offer), without undue delay and under all circumstances no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned.
If you regret the order, the item must be sent to :
Lozando.com
Damtoften 18
6950 Ringkøbing
Denmark
We do not receive packages sent by cash on delivery.
Complaints
Lozando.com provides a 24-month right of complaint in accordance with the sales act, covering defects found during normal use of the product. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation.
The right of complaint does not cover errors, damage or wear and tear, directly or indirectly caused by incorrect operation, poor maintenance, violence or unauthorized intervention.
Complaints about errors and deficiencies must be notified to Lozando.com within a reasonable time after the error or deficiency has been discovered or should have been discovered. In connection with complaint cases, Lozando.com bears return costs to a reasonable extent. If you complain within two months of discovering the error, you will always have complained in time. The item must always be sent back in proper packaging, and remember to contact us to have a return label sent to you.
In the event of errors, omissions or missed deliveries, please contact service@lozando.com or phone : (+45) 50 15 63 52.
The item must be sent to :
Lozando.com
Damtoften 18
6950 Ringkøbing
Denmark
Please note that Lozando.com does not receive packages sent by cash on delivery.
In the case of agreed decorations, returned goods or prepaid goods, which are canceled before dispatch, a refund of the purchase price will be issued. The refund is usually made by repayment to your payment card or in special cases by bank transfer. For this, Lozando.com needs information about your bank account number.