Frequently asked questions How long is the delivery time? Received a defective product? Can I cancel my order? Contact to our customer service? Delivery Payment Returns and Complaints Can I track my order?Can anyone see what the package contains?What is the delivery time for my order? How can I pay for my order?Will Lozando appear on my bank statement? I have received a defective product, what do I do?Can I cancel my order after I receive it?How does the refund of a return take place?What do I do if an item is missing in my order? Newsletter Discount & Campaign Contact How can I unsubscribe from the newsletter?How often are newsletters sent out?Why haven’t I received my discount code? Have you good deals for the coming holidays?How do I get a discount code?How do I redeem a discount code? How do I get in touch with customer service?