Can I cancel my order after I receive it?

As a consumer, you have a 30-days right of withdrawal when you shop at Lozando.com.

The cancellation period expires 30 days after the day you receive your item, or take physical possession of the last item, in the case of an agreement for several different items ordered in one order and delivered individually. If the item consists of several lots or parts, the cancellation period expires 30 days after the day you receive the last lot or the last part in physical possession.

You must notify us within 30 days of receipt that you wish to cancel your order. The notification must be given to service@lozando.com or phone (+45) 50 15 63 52, or by using the standard cancellation form, (The cancellation form is of course also sent in paper form together with your order and your invoice for your order). In your messages, you must make us clearly aware that you wish to exercise your right of withdrawal.

You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.

Return

You must send your order back to us without undue delay, and no later than 30 days after you have notified us that you wish to cancel your order. You must bear the direct costs in connection with the return shipment of the item. You bear the risk for the goods from the time of delivery of the goods.

Missing original packaging may constitute a reduction in value, so to be sure of receiving all the money back, it is recommended that the item is returned in original packaging.

Cancellation a part of the order

If you have ordered several items from us, you have the option of returning one or more items, even if they were purchased under one order.

Please note that you will not get the delivery costs back if you regret part of your order.

Goods excluded from the right of withdrawal

In the case of products for intimate use, the right of withdrawal expires for hygienic reasons when the packaging is opened.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you must not take it into actual use.

If the item has been tried on in addition to what is described above, we consider it used, which means that if you cancel the order, you will only get a part or none of the order amount back, depending on the item’s commercial value.

Refund of the purchase amount

If you regret your order, you will get the amount you paid us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a different form of delivery than the cheapest form of standard delivery that we offer), without undue delay and under all circumstances no later than 14 days from the date on which we received notification of your decision to withdraw from this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned.